Troubleshooting

Bugs and Crashes

• Error working with Tabnine
• Tabnine hub is showing "Lost connection. Please reopen the Tabnine Hub"
• Crash on a JetBrains editor - IntelliJ, PyCharm etc.
• Connectivity possible issues
• Tabnine.statusbar Not Found Error
• When I try to open the config panel, it says it couldn't start a web browser.

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Tabnine is not running

• Tabnine is not appearing on the status bar
• Tabnine is not working on VSCode working remotely
• (Windows) Why does my IDE status bar keeps showing "tabnine : Starting..."?
• Partial support, click to resolve
• Tabnine is not working on Eclipse
• Tabnine is not running on VSCode with a Jupyter Notebook

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Account & Payment & Plan Activation

• Can't manage my plan
• I did not get the verification email after sign up
• On Tabnine Hub I am Free when I am a paying user
• Change plan recurring interval

Installation issues

• I can't install Tabnine for VSCode from the website
• Model installation error
• Model installation fails or hangs, what can I do?
• Can’t install the VSCode plugin to Code - OSS
• Tabnine not found on Visual Studio 2022 marketplace
• Tabnine not found on Eclipse marketplace

Uninstallation issues

• Uninstall Tabnine from VSCode
• Uninstall Tabnine from JetBrains
• Uninstall Tabnine from Sublime

How to debug problems

• How can I check my engine Version
• How can I check my plugin Version
• Enable/Disable Autoimport in IntelliJ and Jetbrains IDEs
• Engine version
• Plugin version
• Running Tabnine engine directly

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Binary location by OS

• VSCode binary locations
• JetBrains binary locations
• Jupyter Lab & Jupyter Notebook