If you experience a crash or get errors in your IDE that are related to Tabnine, let's fix it!
First, try reinstalling Tabnine:
1. Uninstall Tabnine.
2. Remove all Tabnine files, including the binary files (according to Binary location by OS), Models location, and Config file location.
3. Reinstall Tabnine.
If that doesn't resolve the problem, please contact support@tabnine.com with the following details:
- OS version (e.g., Win 10, Mac Catalina)
- Editor (e.g., VS Code, IntelliJ, Sublime, etc.)
- Editor version:
- Programming language (e.g., js, ts, c++) *Optional
- Tabnine extension/plugin version
- Engine version
The following additional information is also helpful:
- Editor log
- Tabnine log
- A short video demonstrating what led to the error
* We made special guides for log retrieval at How to debug problems